Sometimes life comes at you fast: You are visiting a foreign city and all of a sudden, you require medical help! If you have to search for awhile, you start feeling lost - start to panic - and you just wish help would come to you as soon as possible.
This is the reason we founded call a doc e.V. - if you should need medical attention when you are visiting Berlin you can feel safe and secure knowing how to access it.
We want you to feel comfortable in our city; so that you may come again and that you will recommend travelling to Berlin to your relatives, friends, and acquaintances, knowing they will feel just as secure as you did during your stay.
If you require medical help during your stay in Berlin we offer you a variety of excellent doctors and clinics with cooperative and internationally open services.
Via this service number 01805-32 13 03 (0.14 EUR/min. from a German landline number) it´s possible for any visitor to Berlin who requires medical help, to be able to reach a doctor, a clinic or a pharmacy immediately 24-hours-a-day.
65 doctors and dentists, 4 clinics and 3 pharmacies have come together to form the network known as call a doc.
They represent a variety of medical fields and specializations, for emergencies, and basic health care. Call a doc offers highly skilled doctors and clinics with abundant experience, which provide foreign patients with an open minded and multilingual service.
Our doctors are comfortable treating foreign patients from all nations and cultures around the globe, and contacting a doctor through the service of the call a doc call centre is free of charge. Medically educated operators will answer your call. They will ask you about your personal data, as well as your primary complaint, your nationality, language and your medical insurance.
With that information, and with your agreement, the operator will forward you to the next available doctor best suited to treat your condition. Every effort will be made to provide you with a physician who speaks your native language. The doctor’s office will contact you as soon as possible to coordinate a time and place for your appointment.
After your appointment, you will receive a feedback form to rate your experience and if needed we will make suggested improvements. The information from this survey helps us to strive towards constant improvement and overall patient satisfaction with our services.
Please note call a doc is not an emergency medical service.
The organization call a doc is a non-profit organization and finances itself only with the help of member payments, sponsors, and donations.
Call a doc provides the referral to the doctor, fees will be charged by the doctors after the treatment.
Payment is due at the time of service. The contract of treatment and the deduction will be settled between the doctor and the patient according to the German scale of charges and fees.
To preserve the quality of our 24- hour-a-day service, call a doc hires only medically trained personal in our call center. Patients referrals are based on matching a physician who can most appropriately treat your medical needs, while keeping language and cultural needs in mind.
The engagement of a doctor in the call a doc network is independent from his membership in the call a doc association. Through that independence and neutrality are guaranteed.
Do I have to be a foreign citizen in order to receive the call a doc service?
No - call a doc services are available to any visitor to the city of Berlin, whether they are German citizens or not. call a doc connects patients in need to available and qualified physicians, regardless of where they come from or how long they intend to visit.
Do I have to earn a high income in order to afford the service provided by call a doc ?
call a doc guarantees that every performed service will be billed according to the guidelines set out by the GOÄ (German scale of charges and fees for doctors), accordingly, the contract of the treatment between the doctor and the patient compromises the typical fee assessed and billed to health insurance.
Can I pay with a creditcard?
All payment methods will be settled between the doctor and the patient.
call a doc is designed to be flexible in order to best meet a variety of patient needs; therefore, the means of payment may vary, depending on the doctor's practice or clinic. Examples include, but are not limited to: cash payment, bank transfer, EC-Master- or various credit-cards.
What criteria must be met to be a member of the doctor's network?
The 24-hour-a-day service of the call a doc call centre is performed by medically trained personnel. The associated doctors and clinics (including a few pharmacies) were chosen according to their high qualifications, availability, multilingualism, and intercultural sensitivity. The associated doctors are not necessarily members of call a doc, so that the independence between service contractor and service are guaranteed.
What does it cost to use the call a doc referral service?
call a doc is a non-profit association. The referral services for the patients are free. When calling call a doc the caller is charged 0.14 €/ per minute via a telephone charge when calling from the conventional telephone network in Germany. Fees will be charged for the treatment you receive, but the referral to the doctor is free.
When and in which languages can call a doc help?
Our service providers include every general medical practice ( including child- and dental care) Our call centre operators can answer numerous questions involving basic medical care in over ten languages. Visitors of the city of the Berlin can rest assured that in the event of an illness or accident, they will always have access to the medical care they might need.
c/o Dr. Gunnar Frahn & ZA Frank Bloch
Zahnarztpraxis am Checkpoint Charlie /
Dentist office by "Checkpoint Charlie"